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Caring For The Customer


The "caring for the customer" rating is an aggregate score for the five parameters we survey (Service of Staff, Quality of Information, Overall Experience, Safety/Organization and Overall Impression/ Value for money). There must be a minimum of 3 traveller ratings we can average before we display a rating for the tour. We also age traveller ratings and discard any that are over twelve months old.

Day Trip to Medjugorje from Dubrovnik   has an average customer care rating of 4.67 (out of a possible 5). The scores for each parameter are:
  • Service of Staff................................................................................... 5.00
  • Quality of Information ...................................................................... 5.00
  • Overall Experience .......................................................................... 4.67
  • Safety/Organization ......................................................................... 4.67
  • Overall Impression/ Value.............................................................. 4.00
Pickup info:

You can be picked up at Dubrovnik City, Dubrovnik Port or Dubrovnik Airport or from the Hotel where you stay.

 

 




Traveller Feedback

Mr Antonio G.
- United States
on 05 Mar 2012
There was one mistake in by billing for the private tour guide. The tour operator checked our e-mail coorespondence and corrected the 20 Euro mistake immediately.

We were also very surprised that our tour was a "private" tour for just the two of us. Maybe this was because it is "off season", and this will not always be the case during the busy season.

Mr Vincent S.
- Canada
on 24 Oct 2011
Should have departed Dubrovnik earlier to arrive in good time for 10am English Mass. Driver's English was hard to understand

Mr John M.
- United Kingdom
on 02 Sep 2011
Your staff when I was booking on line were very helpful
and tolerant of the many e-mails I sent to ensure that my
queries were answered .